Terms of service

1. Who we are

roavmarket is a marketplace for digital assets and commissioned work for Roblox aviation. It is operated by Blackvalk Ltd, trading as roavmarket, a company established in the United States, with its principal business address at 850 Euclid Ave, Ste 819 #7287, Cleveland, OH 44114, United States. Support and legal notices: contact@roavmarket.com.

By creating an account, listing, buying, or otherwise using roavmarket you agree to these terms and to the privacy policy. If you do not agree, do not use the service.

2. Eligibility and accounts

Adults may buy and sell. Minors may use roavmarket only with the involvement of a parent or legal guardian, who is responsible for the account, any purchases, and any payout account. A minor must not independently accept obligations they lack capacity to undertake. Accounts must use accurate details, and anyone acting for an airline, group, or business must have authority to do so. Account sharing, impersonation, and attempts to evade a suspension are prohibited. Keep your sign-in methods secure and report suspected misuse to contact@roavmarket.com.

Selling and receiving payouts require a separate seller setup with our payment provider, including its identity verification and eligibility rules. Guardian involvement does not override the payment provider's rules. Where verification is incomplete, payouts are held until it is.

3. Marketplace role and listings

roavmarket provides the platform; sellers are responsible for what they list and deliver. A listing must accurately describe the product: price, what files or access are supplied, supported versions, dependencies, the license, the delivery method, and any support or update commitment. The seller named on the listing is the party you are buying from.

roavmarket is independent of Roblox Corporation. A listing is not an endorsement by Roblox, an aircraft manufacturer, or a real airline. Sellers must have permission to use any third-party branding, models, textures, code, and other protected material in their listings and products.

4. Licenses, uploads, and previews

Unless the listing states otherwise, a purchase grants the buyer a non-exclusive license to use the product within their own Roblox projects. It does not permit standalone redistribution, resale, or sharing of the files or of hub access. Ownership transfers only if a separate written agreement expressly provides for it.

Sellers keep the rights in their uploads and grant roavmarket the permissions needed to host, format, display, and deliver them for the service. Interactive 3D previews are opt-in per product; sellers may use a 360-degree image series or a standard gallery instead. A preview must fairly represent the deliverable and make clear what is omitted, concept art, or sold separately.

When a seller enables an interactive preview, a watermarked copy of the model is sent to visitors' browsers. Browser display cannot prevent all copying or reconstruction, and sellers accept that risk when they turn previews on. Enabling a preview never makes the private delivery file public.

5. Delivery and linked hubs

Sellers deliver through the roavmarket library or through an approved external whitelisting hub. The delivery method and any accounts the buyer must link are shown before purchase. roavmarket records the delivery status of every purchase and provides support for missing files or failed whitelisting.

Where a product is delivered through a hub, a purchase whitelists the buyer's linked account on that hub. A seller may remove a buyer from a hub whitelist for misuse of that hub; this does not cancel the purchase, and library downloads remain available. Buyers should keep authorized backups where their license permits. Hub availability, and access after a hub closes or an account is unlinked, depend on the hub.

6. Prices, payments, and seller settlement

Prices are shown in USD. The total payable is shown at checkout. Payments are processed by Stripe; roavmarket does not store card details. Free products are claimed without payment.

roavmarket keeps a platform fee of 5% of each product sale unless a different rate has been agreed with the store, and payment processing fees may be deducted as shown in the seller's transaction ledger. The remainder is transferred to the seller's Stripe balance. Payout timing, reserves, reversals, and supported countries follow Stripe's terms for the seller's account. Chargebacks and refunds are deducted from the seller's balance.

Robux and cryptocurrency are not accepted and no such settlement is offered.

7. Commissions

Where commissions are available, the poster and the worker must agree before work begins on scope, deliverables, file formats, milestones, deadlines, dependencies, revisions, acceptance criteria, license or ownership transfer, cancellation, and support. A listing or proposal alone does not settle these matters. Material changes should be recorded and accepted by both parties.

Two arrangements are offered: payment after delivery, where no funds are reserved, and funding before work, where the poster's payment is held by roavmarket until the poster approves the delivery and the funds are then transferred to the worker. A displayed balance is not withdrawable until it has been transferred to your Stripe balance.

8. Refunds and complaints

Report non-delivery, material misdescription, defective files, licensing issues, or unauthorized charges to contact@roavmarket.com with the order ID, or message the store from your order. Sellers must cooperate with an investigation and provide the agreed remedy where required. roavmarket decides refund requests on the evidence provided by both sides and processes approved refunds through the original payment method. A refunded or charged-back order removes the buyer's access to the product.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. A digital download is not by itself a reason to refuse a refund. By choosing immediate delivery at checkout you acknowledge that delivery starts straight away and that any statutory withdrawal right ends once the download or whitelisting is available.

9. Advertising and acceptable use

Sponsored placements are labeled as such. Advertisers must have the rights to their creative and must accurately describe the flight, community, destination link, and schedule. A placement does not guarantee attendance, sales, or impressions.

Stolen assets, malware, concealed backdoors, credential theft, fraudulent sales, unlawful content, harassment, and manipulated reviews are prohibited. Sellers must disclose code behavior and dependencies that materially affect the buyer. Reviews may only be written by buyers of the product or store they review and must reflect their own experience. Badges reflect checks roavmarket has actually carried out and are not a security audit of a product.

10. Reports, enforcement, and account closure

Report suspected infringement to contact@roavmarket.com, or with the Report button on a profile or product, with the listing location, identification of the protected work, your authority to report it, and a way to contact you. We remove or disable access to infringing material, notify the seller, accept counter-notices, and close the accounts of repeat infringers.

We may limit content or accounts to address misuse, security risks, payment-provider requirements, or legal obligations. We give a reason and a route to appeal unless doing so is prohibited or would compromise an investigation. On closure we settle outstanding work and eligible refunds, pay out any remaining seller balance that is not subject to a hold, preserve buyers' access to products they have paid for where we are able to, and keep the records we are required to keep.

11. Availability, liability, and governing law

Third-party changes and outages, including at Roblox, Stripe, and external hubs, may affect the service. We do not guarantee uninterrupted operation and may change or withdraw features with reasonable notice where practical.

To the extent permitted by law, Blackvalk Ltd is not liable for indirect or consequential loss, and its total liability to you for any claim arising from the service is limited to the amounts you paid to roavmarket in the twelve months before the claim. Nothing limits liability that cannot lawfully be limited. These terms are governed by the laws of the State of Ohio, United States, and disputes are subject to the courts located in Cuyahoga County, Ohio, without prejudice to any mandatory consumer protections of your country of residence. If a provision is unenforceable the rest remains in effect. We may update these terms; material changes are announced on the site with the new effective date.